SIANA, Nur Maya. Tolok Ukur Kualitas Pelayanan Publik . JURNAL PARADIGMA MADANI : Ilmu Sosial, Politik dan Agama, [S. l.], v. 4, n. 2, p. 75–80, 2020. Disponível em: https://ejurnal.uij.ac.id/index.php/PAR/article/view/193. Acesso em: 10 jan. 2026.