Efektivitas Aplikasi Jember Sistem Informasi Pelayanan (J-SIP) dalam Pelayanan Administrasi Kependudukan Akta Kelahiran Anak Kabupaten Jember

Abstract

Administrative services are one of the important aspects that function to ensure the basic rights of citizens, including the right to obtain birth certificate documents. But the filing and issuance of birth certificates is often faced with a variety of obstacles, such as complicated procedures and long times. In addition, there are still many people who do not pay attention to their rights as citizens, namely obtaining population documents by taking care of them independently.  Therefore, effective solutions are needed to improve the quality of these services. The Dispendukcapil's efforts to improve these services are to create the J-SIP (Jember Service Information System) application. From this background, the researcher is interested in conducting research related to Online Services  for Recording Birth Certificates through the J-SIP Application (Jember Service Information System). This study aims to describe and identify the Effectiveness of the Jember Application of the Service Information System (J-SIP) in the Population Administration Service of Child Birth Certificates in Jember Regency. The theories in this study are NPS (New Public Service), E-Government, Effectiveness and Public Services. The method used in this study is qualitative research with a descriptive approach.The results of this study show that the J-SIP Application can increase the effectiveness of Population Administration in Jember Regency, the J-SIP Application according to IKM (Community Satisfaction Index) with a rating and review of 4.6 is very helpful and has been effectively used. Registration of birth certificates through the J-SIP application is fast, even within 3 days the documents have been issued by the Dispendukcapil. Meanwhile, according to ratings and reviews on Playstore, it shows that the J-SIP application still gets a rating of 2.6, this is one of the important factors for the Dispendukcapil government to improve its services. The application of the E-Government concept in the J-SIP Application is very clearly evidenced by the use of online applications.