Implementasi Pelayanan Publik Keliling Bupati Ngantor Di Desa (Bunga Desaku) di Desa Panti Kecamatan Panti Kabupaten Jember
DOI:
https://doi.org/10.56013/jpm.v13i1.5662Keywords:
policy implementation, public service, bunga desaku, outreach serviceAbstract
This study is motivated by limited access to public services in rural areas, particularly in Panti District, Jember Regency. The Bupati Ngantor di Desa (Bunga Desaku) program is an innovation in public service delivery using a proactive outreach approach. This study aims to analyze the implementation of the program using George C. Edwards III's policy implementation theory. This research uses a qualitative descriptive method with data collection techniques including interviews, observation, and documentation. The results show that the program implementation runs quite well based on communication, resources, disposition, and bureaucratic structure. The program improves accessibility, efficiency, and community satisfaction. However, several obstacles remain, such as limited service time, uneven socialization, and limited human resources.
References
Adawiyah, P. R. (2018). Inovasi Dalam Pelayanan Publik Di Mall Pelayanan Publik Kabupaten Banyuwangi. Jurnal Politico Vol. 2, hal. 264, 275.
Agustino, L. (2017). Dasar-dasar kebijakan publik. Bandung: Alfabeta.
Badan Pusat Statistik Kabupaten Jember. (2024). Kecamatan Panti dalam angka 2024. Jember: BPS Kabupaten Jember.
Badan Pusat Statistik. (2023). Statistik Indonesia 2023. Jakarta: BPS.
Google. (2024). Google Maps. Retrieved from https://www.google.com/maps
Hidayat, R., & Kurniawan, B. (2020). Efektivitas pelayanan publik berbasis jemput bola di daerah pedesaan. Jurnal Ilmu Pemerintahan, 5(2), 89–101.
Kementerian PANRB. (2020). Pedoman inovasi pelayanan publik. Jakarta: KemenPAN-RB.
Mas’ud, A., Rahman, F., & Hidayat, T. (2025). Inovasi pelayanan administrasi kependudukan melalui program J-Monalisa di Kabupaten Jember. Jurnal Administrasi Publik, 12(1), 45–56.
Nugroho, R. (2018). Public policy. Jakarta: Elex Media Komputindo.
Puteri, Y. A., Puspitaningtyas, Z., & Sunarko, B. S. (2019). Public service innovation in the program of Bupati Ngantor di Desa in Banyuwangi Regency. Jurnal Administrare, 10(2), 115–126.
Rahmawati, L. (2022). Kualitas pelayanan publik di era digital. Jurnal Administrasi Negara, 8(1), 55–66.
Sari, D., & Pratama, A. (2021). Implementasi kebijakan pelayanan publik berbasis inovasi daerah. Jurnal Governance, 6(1), 34–44.
Setiawan, A. (2023). Peran pemerintah daerah dalam inovasi pelayanan publik. Jurnal Kebijakan Publik, 9(2), 77–88.
Sutopo, H. (2019). Metodologi penelitian kualitatif dalam studi kebijakan publik. Jurnal Metodologi Penelitian, 4(1), 12–25.
Winarno, B. (2016). Kebijakan publik: Teori, proses, dan studi kasus. Yogyakarta: CAPS.
